Return Policy

At Lorinda, your satisfaction is our priority. We want you to love every purchase, but if for any reason you’re not completely satisfied, we’re here to help. Please review our return policy below.

Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

• Accompanied by proof of purchase (such as your order confirmation email)

How to Start a Return
To initiate a return, please contact our customer support team at sales@lorinda.online with your order number and reason for return. Our team will guide you through the process and provide return instructions.

Refunds
Once we receive and inspect your returned item, we’ll notify you via email regarding the status of your refund. If approved, a refund will be issued to your original method of payment within 5–7 business days.

Exchanges
We currently offer exchanges for defective or damaged items only. If you need to exchange an item for the same product, please email us at sales@lorinda.online with your order details and a photo of the issue.

Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons (for example, personal care products, undergarments, or perishable goods). Please check the product description before purchasing.

Shipping Costs for Returns
Customers are responsible for paying the return shipping costs unless the item was received damaged, defective, or incorrect.

Need Help?
If you have any questions about returns, refunds, or exchanges, please reach out to us at sales@lorinda.online — we’re always happy to assist!